Faq

Frequently Asked Questions:

 

How long is your company in existence?

Panacea Store was established in .2004, with more than 10 years of experience we are recognised worldwide and known to supply the best and rarest plants available.

Are my personal details safe with your company?

Yes your personal details are stored within secure networks so the given details will stay confidential.

What are your Terms and Conditions?

Please refer to our terms and conditions web page.

Where do you ship from?

We ship from the Netherlands and South Africa

Do you ship to my country?

We ship worldwide. In some countries our products may be prohibited and we will restrict you from ordering.

Disclaimer: It is still the customers’ responsibility to ensure the legality of the products in their relative country prior to ordering. This comes as a result of constant changing of laws.

Are all your products legal?

Yes, all our products are legal to trade in the Netherlands and South Africa. We make no assertion that any product or information on this website is appropriate or legal outside the Netherlands. Anyone choosing to access this website is responsible for ensuring our products legality in their country. The use this website at customers own risk.

Can I order products that are restricted in my country?

No. If an item is restricted in the country of your billing or shipping address, we cannot process the order.

Do you provide recipes and usage instructions?

No the product we sell are not sold or intended to be used for human consumption or for any cosmetic use.

The use of products is at the customers’ own risk

How long between order and delivery?

We package and ship the product within 24 hours of order confirmation. Once the product is dispatched the package can be tracked as we use postal service and EMS.

How much does shipping cost?

We have set prices using postal service and courier service

Do you refund lost orders?

The refunds of lost orders are strictly dependent on the situation

Do you refund returned orders?

Returned orders are only refunded once the package has been returned in its original sealed packaging and conditions

What payment methods do you accept?

We accept payment via credit card, pre-paid credit card or by doing a direct bank transfer. For banking details please do contact us

Questions and feedback

We welcome your questions, comments, and concerns. Please send us any and all feedback through our Contact page. Make sure to read our Terms & Conditions before doing so.